Customer Service

Quick supply of replacement parts

High availability and 24hrs / 7 days a week delivery service

  • Good availability of almost all replacement parts, even for steam boilers over 30 years old.
  • Fast delivery – 24hrs if necessary 24hrs / 7 days a week.
  • Quality tested according to Jumag’s high demands.
  • Long product life.

Annual safety testing

Safety is paramount for us

  • A yearly safety test completed by a qualified person is compulsory in many countries.
  • Be relaxed thanks to our competent safety testing.

Friendly Telephone service

A call can often solve many problems

  • Cost-effective explanations on many themes are available via our phone service.
  • Our employees on the phone service are long-serving, experienced employees.

24h Hotline

We’re there to help you around the clock

  • You can reach our service using the Hotline 24 hours a day, 7 days a week.
  • Our regional customer service can come help you when required and in the shortest timeframe.


Competent training and setting up the equipment from the start

  • Commissioning is completed via experienced service technicians.
  • When installing the equipment we train you so that you become familiar with your new unit.
  • Correct setup using our service technicians saves you lots of time and money.
  • During the commissioning we go through the installation with you once more.

Competent maintenance service

So that your unit withstands

  • Avoid failures through prevention.
  • Regionally located Jumag service technicians are available quickly in an emergency.
  • Maintenance contracts with cost-effective packages are possible:
    • Maintenance parts are tested, cleaned, repaired or replaced according to a checklist.
    • Complete service documentation ensures safety – considering current accident prevention regulations.